Why consider rekeying?
A move, an unreturned key or a change in staff can leave uncertainty about who has access. Describe that concern when you call. Rekeying addresses key access on suitable hardware; replacing a handle for appearance alone is a different request. If the lock already sticks or the door is damaged, include that problem in the conversation.
Count the doors before counting keys
List the front, rear and other entrances you want included. A Cambridgeport apartment may have a private unit lock as well as a shared building entry. A house can have several cylinders that are not compatible with one another. Specify which locks are yours to change, which keys still work and how many authorized people need keys afterward.
One key is a compatibility question
Having several doors work with the same key can be convenient, but not every existing cylinder can be combined into one arrangement. Mention different brands, restricted keys or a master-key system if known. Do not assume a shared building key can be altered without affecting other people. Coordinate those requests with the person responsible for the system.
Mechanical keys and electronic access are separate
A rekey does not automatically remove stored keypad codes, app users or building access cards. If you are taking over a property with electronic hardware, make a separate list of those access methods. Ask what changes are appropriate for the installed model and who is authorized to manage them.
Make the handover clear
Before agreeing to the job, identify the included locks, any faulty hardware and the number of new keys. After work, review the agreed doors and key operation with the person completing it. For a managed property, settle the authorized key handover with the owner or manager. Keep the work description for future maintenance.