Tell us what happened.
Call 857-322-5478 to discuss a lock or key request in Cambridge or a nearby community. Confirm availability for the address and task when you call.
For a home or business
Give the full street address, unit and entrance. Explain whether you are locked out, changing key access, arranging new hardware or dealing with a fault. Mention shared or building-managed doors and identify the person who can authorize work.
For a vehicle
Have the make, model and year ready. Say whether keys are inside, missing or partly working, and whether a spare remains. Include the parking location and any garage level or entrance needed to identify the vehicle.
For planned work
List the doors you want included and any product you have already bought or are considering. If the opening sticks or the hardware is damaged, include that detail. Ask about the visit, labor and parts before agreeing to the scope.
Keep private information private
You can begin with a description of the problem. Do not send alarm codes, account passwords or unrelated personal information. Discuss any authorization requirements through the appropriate contact process.